Registerfly meltdown

Do you have an account at Registerfly? Does it manage domain names you care about? If so, you should consider moving them away immediately.

The reason? Well, looks like they may lose their accreditation in the next 10 days. This comes after a series of months where at least 75,000 customer domains expired, one of which belonged to me.

Back in December, slideshowpro.com came up for renewal. I tried to renew, and failed. I tried again...failed. I then sent Registerfly a support ticket asking for help, and they said it would "take a few days" to complete and I had nothing to worry about.

Couple of weeks later the domain was on the verge of expiring. I sent another ticket. This time I received a response that by asking for support, I was actually delaying the process of getting my domain renewed. In other words, because I was wasting their poor support staff's time by asking a perfectly valid (and important) question I was keeping them from fulfilling my request. Again, wait a few days, everything will be fine.

Well it wasn't fine. A couple of weeks later the domain still wasn't renewed. A Registerfly support person told me "they could no longer help me" with the matter, and that if I wanted the domain back I had to go talk to Enom.

Amazingly, someone actually picked up the phone at Enom when I called. I explained the problem, faxed in proof of identity/ownership and all that, and within a few days the domain was returned to me.

Since then, I've moved every single one of my domains away from Registerfly. I assumed things were bad, but I had no idea they were this bad.

Registerflies.com has even more information. Word is, the company CEO has been intentionally sabotaging the company by liquidating assets and hacking their support software.